red flower is happy to include free samples with any order, upon request. Simply add a note to your order, reply to your confirmation email or email shop@redflower.com with your request.

If you would like to receive samples without placing a new order please email shop@redflower.com for assistance.

yes! on the cart screen, select “add order note” and let us know what you would like the note to say, including who it is to and from. please note - payment receipts are never included in red flower shipments, so the giftee will not know what you spent on the order.

at this time, red flower accepts orders on redflower.com and over the phone.

absolutely! please email us at shop@redflower.com or call 212-966-5301 for shopping / phone order assistance.

if a product selected is temporarily out of stock at the time of your order, you have the option to be notified via email when this product comes back in stock. red flower does not accept any backorders. if you have any further questions on out-of-stock items, please contact red flower customer service at 212-966-5301 or via email at shop@redflower.com. 

occasionally, we will offer our customers special promotions via email. these offers are available for a limited time only and expire on the date communicated. promotions cannot be combined. at checkout, please be sure to enter the promotion code exactly as it appears in the email. if you experience any difficulty taking advantage of a promotion, we welcome you to red flower customer service at 212-966-5301 or via email at shop@redflower.com. 

in compliance with state law, we charge sales tax for orders being shipped to ny. sales tax will be applied to your total purchase, including shipping and handling charges. 

to pay for your order, you have the choice of american express, discover, mastercard and visa. please note that only credit cards issued by a u.s. financial institution will be accepted. red flower is unable to accept credit cards that have been issued by banks in foreign countries. for security purposes, your billing name and address must match the credit card information used for payment.

our goal is to deliver your order to you in the most timely fashion possible. the majority of orders ship within two business days of order placement and take 5-7 business days to arrive via standard ground shipping. for more information, contact red flower customer service at 212-966-5301 or via email at shop@redflower.com. 

upon placing your order, you will receive an order confirmation. once your order ships, a shipping confirmation will be sent to your email so you can monitor the delivery date and time of your package. for additional assistance, please contact red flower customer service at 212-966-5301 or via email at shop@redflower.com.

Red Flower ships directly from our privately owned facility in the greater New York City area. We offer free standard ground shipping within the USA on orders of $54 or more, and a flat rate of $7 for orders under $54. Most orders are processed within 2 business days of being placed.

For international orders, customers are responsible for all shipping costs. To estimate shipping fees for international deliveries or expedited shipping options, please enter your shipping information on the checkout screen before placing your order.

ups does not deliver to p.o. boxes; however, we can ship orders via u.s. postal service. 

ups does not deliver to military installations; however, we can ship orders to apo and fpo boxes through the u.s. postal service. please reach out to customer service for assistance: shop@redflower.com

red flower does ship to Canada. 

red flower proudly offers a 100% customer satisfaction guarantee for all orders placed directly on redflower.com. if you are unhappy with your order for any reason, please email us at shop@reflower.com within 30 days of your order being placed.

please email shop@redflower.com to receive a return authorization number and reference your redflower.com order number in your request.

once you become a patron of red flower you will be the first to know about promotions, special offers, and new products. you’ll also have access to manage your email preferences, save your favorite products, view past orders, quickly move through checkout, and create an address book for yourself and the people you send gifts to. 

please log in to your account at redflower.com and click on the ‘forgotten password’ link. enter the email address associated with your redflower.com account. then click ‘email password’. 

to update your account information, please log in to your account at redflower.com and click on the information that you would like to update. your account information includes your contact details, profile information, communication preferences, password, delivery details, and favorite products.